Privacy Policy for Moover Global LLC

June 2023

At Moover Global LLC, we are committed to protecting the privacy of our customers and website users. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information provided to us in the course of our business operations. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.

Information We Collect
1.1. Personal Information

We may collect personal information from our customers and website users to provide our logistics services and improve the user experience. The types of personal information we may collect include, but are not limited to:

Full name
Contact information (e.g., address, email address, phone number)
Identification documents (e.g., passport, driver's license)
Company affiliation and position
Payment information
Shipment details

Communication preferences
1.2. Non-Personal Information

We may also collect non-personal information automatically as you interact with our website or use our services. This information may include your IP address, browser type, operating system, referring URLs, and other technical information about your device and interaction with our website.

Use of Information
2.1. Personal Information

We may use the personal information we collect for the following purposes:

Providing logistics services and managing shipments
Communicating with customers regarding their shipments and inquiries
Processing payments and providing invoices
Sending updates, newsletters, and promotional offers related to our services
Analyzing and improving our services and operations
Complying with legal and regulatory requirements

2.2. Non-Personal Information

Non-personal information collected automatically may be used for purposes such as analyzing trends, administering the website, tracking user movements, and gathering demographic information. This information helps us understand how visitors interact with our website and enables us to enhance our services.

Data Sharing and Disclosure

We may share your personal information in the following circumstances:

With service providers and partners who assist us in providing our logistics services (e.g., shipping carriers, customs agents)
With trusted third-party vendors for the purposes of payment processing, data analysis, and marketing communications
When required by law, such as in response to a subpoena or legal process
To protect our rights, property, or safety, as well as the rights, property, or safety of others
In the event of a merger, acquisition, or sale of all or a portion of our assets, with appropriate
confidentiality measures

Data Security

We implement reasonable security measures to protect the personal information we collect and store. We use industry-standard techniques to secure our systems and regularly update our security practices. However, please be aware that no method of transmission or storage can guarantee absolute security. We cannot warrant the security of your personal information.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely dispose of personal information when it is no longer needed.

Third-Party Websites and Services

Our website may contain links to third-party websites or services. We have no control over the privacy practices or content of these websites. We encourage you to review the privacy policies of those third-party websites before providing any personal information.

International Data Transfers

As a global logistics company, we may transfer personal information to countries outside the United Arab Emirates (UAE) for the purposes described in this Privacy Policy. When we transfer personal information internationally, we will ensure adequate safeguards are in place to protect the information in compliance with applicable data protection laws.

Your Rights and Choices

You have the right to access, update, correct, and delete your personal information in our records, subject to legal limitations. You may also have the right to object to the processing of your personal information or to request its portability. To exercise these rights or for any privacy-related inquiries, please contact us using the information provided below.

Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated Privacy Policy on our website, and the revised version will be effective as of the stated effective date.

To provide our services. Moovers uses data to provide, personalise, maintain, and improve our services.This includes using data to:

1.Provided by users to Moovers, such as during account creation

2.Created during use of our services, such as location, app usage, and device data from other sources.

3.Track and share the progress of rides or deliveries

4.Moovers performs the above activities, including the collection and use of location data for purposes of these activities, on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.

5.Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users.

6.detect, and combat fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized drivers or delivery persons, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts.

7.Using user ratings, reported incidents, and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries.

8.Using ratings, usage and other data to prevent matching of riders and drivers for whom there is higher risk of conflict (for instance, because one user previously gave the other a one-star rating).

9.Using driver location information, and communications between riders and drivers, to identify cancellation fees earned or induced through fraud. For example, if we determine by using such information that a driver is delaying a rider pickup in order to induce a cancellation, we will not charge the rider a cancellation fee and will adjust the amounts paid to the driver to omit such a fee. To object to such an adjustment, please contact Moovers customer support.

10.Using driver data (such as location, rating and gender) and rider data (such as rating, origin and destination) to help avoid pairings of users that may result in increased risk of conflict.


This may include:

Location information

Depending upon the Moovers services you use and your application settings or gadget consents, we may gather your appropriate location data as decided through information, for example, GPS, IP address, and Wi-Fi.

Providers and Users can utilize the Moovers application without permitting Moovers to gather their location information. Be that as it may, this may influence the usefulness accessible on your Moovers application.

For instance, on the off chance that you don't permit Moovers to gather your area data, you should enter your “get address” data physically. What's more, area data will be gathered from the provider and connected to your record, regardless of whether you have not permitted Moovers to gather your area data or not.

Whenever you use the Moovers App, you may give us the technical and location data . If the app is accessed via the mobile device, then it will track and collect the geo-location information in real-time.

Location Permission: When using the Moovers app via mobile app, users are directed to activate the Global Positioning System(GPS) to enable us to give the better experience.

Camera Permission: While using Moovers app, search via images needs the access of the camera. Giving permission to use the camera makes the users take the picture easily.

External Storage Permission: You may give access to use the external storage or media in mobile phones while using the app.


By using the Moovers Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Moovers Platform.

Cookies and third-party technologies

Moovers and its accomplices use cookies and other identification technologies on our applications, sites, messages, and online promotions for purposes portrayed in this approach.

Cookies are little content documents that are put away on your program or gadget by sites, applications, online media, and commercials. Moovers utilizes treats and comparable advancements for purposes, for example,

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

Moover Global LLC
Address: Sharjah Media City
Email: [email protected]

By using our website or engaging in business with Moover Global LLC, you signify your consent to the terms of this Privacy Policy.